Phone Support:
Phone Number: 888-455-6641.
Hours: 8 am - 6 pm EST.
In-App Messaging
Create: Tickets in Aliquot
Access: Ticket History & Open Tickets
Hours: 8 am - 6 PM EST
Email Support:
Email: support@aliquotapp.com.
-Use for: attaching screen shots, and creating screen capture videos.
Knowledge Base:
Available Online: www.support.aliquotapp.com
Available: Searching through chat feature in Aliquot
Hours: Available 24/7
- Available: Via in App Messaging
IN APP MESSAGING FEATURE IN ALIQUOT
The In-App Message function allows you to conveniently reach out to us with just one click whenever you encounter any issues or need additional guidance. This feature is designed to provide you with quick and easy access to our support team without having to leave the Aliquot Platform. Whether you have questions, need assistance troubleshooting a problem, or want more information about our services, simply use the In-App Message option, and one of our team members will respond promptly to help resolve your concerns.
We’re committed to ensuring you have a smooth and positive experience, and this tool is here to make getting support as effortless as possible.
Accessing The In -App Message Feature:
Navigate to the Upper right corner of the Dashboard page and Click on the bubble icon which represents the In-app messaging feature
This will launch the In-app messaging Chat Box which shows :
The most recent ticket created with our support team
Send Us a Message chat box
Search for help
The bottom tray icons
Home Icon : This navigates you back to the In -app chat home screen
Message Bubble : This displays all our in app updates and new features implemented in Aliquot at a glance to keep you well informed.
- This view also has a "Send us a message" link for easy communicationTicket Icon : This view displays all the help desk tickets you have with us along with their corresponding status like resolved , ticket submitted, bug resolved etc.
Help Icon : This has all the helpful articles and resources which includes video illustrations. You can search key words here to display the related contents.
SENDING AN IN-APP MESSAGE
Click on "Send us a message"
This will bring up the Chat box with various help topics to choose from
Select the help option required from the list - This will automatically create a ticket to our support team
In the message field, please include all the pertinent details of the issue or inquiry. Include screenshots, screen recording and other helpful details to provide context and click the "Send arrow button"
You are able to upload attachments and use voice to text function in the message field for easy information sharing with our team.
A member of our support team will respond to your ticket promptly, typically within 20 minutes or less.
