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Managing Hierarchies - All Users

Accurately configuring and maintaining customers and the facilities that are serviced.

Updated over 2 weeks ago

The Hierarchy in Aliquot allows users and admins to manage the organization in Aliquot including Clients, Customers, Facilities, Buildings and System.

Recommended Best Practices

Effective management of hierarchies ensures that editing access is granted to the appropriate users while increasing accuracy/effectiveness of the reports at a system level. Aliquot allows lower hierarchal levels to have customized permissions for each specified facility, building, and system. System admins are authorized to make changes to the client and customer level, to ensure data accuracy and integrity within Aliquot.

Hierarchy Organization

This flow depicts the hierarchies in the Aliquot Site Management tab.

Hierarchy Layer Management:

Filter Organization:

  • From My Organization, use Filter Organization to navigate hierarchy layers.

  • Repeat selection using the icon until you reach the desired layer.

  • As you choose options under Filter Organization, the Filter section expands.

  • If selected, a window with reports for that specific Customer, Facility, Building, or System will appear.

Aliquot remembers your selection. If you use the Site Management tab to navigate, it keeps your current workload filter. Clear Filters to remove this filter.


My Organization:

Client List

  • Client name

  • Client address

  • Delete the client

  • Call the client

  • Edit the client

Create and Manage Clients

  1. Click on "Create Client"

  2. Enter in the required information

    1. Name, Address, Phone number

    2. Optional information

      1. Client Details

        1. From Address: Email which reports will be sent from

        2. Do Not Reply Address: Email that sends emails not meant for replying

        3. Language: Choose the language for the new client (default is English).

      2. Address & Contact Details

        1. Address format: How to enter a client's address (Default is City,State,Zip).

        2. Secondary address: Additional mailing address information.

        3. Latitude & Longitude: Exact coordinates of a client.

      3. Phone Numbers

        1. Phone Format: International vs US format (Default is US).

        2. Fax Number: Add a fax number and extension to the client.

An organization should be a single company or a large division of one company.

Each client should be a single client or a regional division of one client.


Manage Customers:

Customer List

  • Customer name

  • Customer address

  • Delete the customer

  • Call the customer

  • Edit the customer

Creating a Customer

  1. Click "Create Customer"

  2. Enter the customer's name, address, and time zone.

    1. Note: The other information is not required.

  3. Click "Save Customer"


Manage Facilities:

Facilities List

  • Facility Name

  • Facility Account Number

  • Facility Address

  • Delete the facility

  • Edit the facility

  • A customer has to be selected in "Filter Facilities" to view their facilities.

  • The Facility layer lists out a specific customer's facilities when a Customer is selected.

  • Click on a facility to open the Facility Window with its details.

Creating a Facility

  1. Click on "Create Facility"

  2. Enter the required information (Name, Address)

  3. Click on "Save"

User Access (Edit Facility)

  • You can select which users can access each facility.


Manage Buildings:

Building List

  • Building ID

  • Building Name

  • Building Notes

  • Building Account Number

  • Delete the building

  • Edit the building

  • A Facility has to be selected in "Filter Buildings" to view it's buildings.

  • The Building layer lists out a specific facility's buildings when a Facility is selected.

  • Click on a building to open the Building Window with its details.

Creating a Building

  1. Click on "Create Building"

  2. Enter the required information (Name)

  3. Click on "Save Building"

User Access (Edit Building)

  • You can select which users can access each building.


Manage Systems:

  • This is where frontline measurements and monitoring takes place.

  • Customer, Facility, and Building under Filter System needs filled out before System Filter allows you to Create a system or view/edit existing ones.

  • This layer has Components (flask and gear to the right of the Delete and Edit icon).

Systems List

  • System ID

  • System Name

  • System Account Number

  • Number of components on the system

  • Delete the system

  • Edit the system

  • A Building has to be selected in "Filter Systems" to view it's system.

  • The System layer lists out a specific building's systems when a Building is selected.

  • Click on a system to open the System Window with its details.

Creating a Building

  1. Click on "Create System "

  2. Enter the required information (Name)

  3. Click on "Save System"




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